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Cobo Center takes housekeeping in-house
New department for better service
The Cobo Center, Detroit, operations team has taken janitorial services in-house. The new department was created just prior to the North American International Auto Show (NAIAS, Janurary 14 to 28, 2018) and is headed by Cedric Turnbore, Cobo Center director of operations. The reasoning behind this move is a study pointing out that security is planners' top priority (85 percent) and venue cleanliness and attractiveness second (80 percent). "We take our mission to make each event in Cobo Center the most important event of the year very seriously," said Turnbore. "We are vigilant in understanding our customer needs, and developing our operations accordingly." Traditionally, with cleaning company vendors in convention centers, the process of reporting problems to housekeeping and getting them corrected meant having the problems documented by two different companies, often with two different sets of protocols and procedures. One of the greatest efficiencies created is having Cobo Center security work cooperatively with housekeeping to identify problems for immediate response and correction. Cobo Security supervisors take pictures of cleaning problems, text them to dispatch, who distributes them to housekeeping supervisors on duty." Another efficiency achieved is the synergy between Cobo Center housekeeping and production services departments. Cobo Center is managed by SMG.
Photo: Cobo Center
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