Cobo Center takes housekeeping in-house

New department for better service

kf - Wednesday, May 2, 2018    


The Cobo Center, Detroit, operations team has taken janitorial services in-house. The new department was created just prior to the North American International Auto Show (NAIAS, Janurary 14 to 28, 2018) and is headed by Cedric Turnbore, Cobo Center director of operations. The reasoning behind this move is a study pointing out that security is planners' top priority (85 percent) and venue cleanliness and attractiveness second (80 percent). "We take our mission to make each event in Cobo Center the most important event of the year very seriously," said Turnbore. "We are vigilant in understanding our customer needs, and developing our operations accordingly." Traditionally, with cleaning company vendors in convention centers, the process of reporting problems to housekeeping and getting them corrected meant having the problems documented by two different companies, often with two different sets of protocols and procedures. One of the greatest efficiencies created is having Cobo Center security work cooperatively with housekeeping to identify problems for immediate response and correction. Cobo Security supervisors take pictures of cleaning problems, text them to dispatch, who distributes them to housekeeping supervisors on duty." Another efficiency achieved is the synergy between Cobo Center housekeeping and production services departments. Cobo Center is managed by SMG.

Photo: Cobo Center


Related Articles

Tradeshow Planning #1

Presenting your company in a professional context should be well prepared. Here, you’ll fin

Read more
Exhibiting abroad – be aware of cultural differences!

Take your time to understand and appreciate the cultural and religious differences when exh Read more

Tradeshow Planning #2

Presenting your company in a professional context should be well prepared. Here, you'll fin Read more


Most read articles

Aliens arrive in LA

AlienCon is coming to Los Angeles for its first event at the Los Angeles Convention Center.

Read more
New attempt

Nürnbergmesse is marking its return to the 45th edition of Foodex Japan with Biofach Japan Pavilion.

Read more
Press Release: Be a Part of Eye-Opening Seminars & Educative Sessions at LED Expo Thailand

LED Expo Thailand + Light ASEAN will feature a slew of seminars and sessions encompassing a wide range of topics around LED technology and applications.

Read more

Categories and Tags

Markets